![]() For details, please refer to our cancellation policy below Please see details below: But there is still time to change your mind after placing your order. We understand that each dress is important for each customer, but please note that our dresses are all made to order, once the tailoring process has begun, the materials can not be reused. If you need the dress urgently, you can choose the shipping way Rush delivery.Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time. Standard delivery: Within 25 days (From May to Dec)Īround 25-30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long. If you can not find your country when check out, please contact us.ĭelivery Time = Processing Time + Shipping Time Normally you will receive your order in 3-7 days after it was shipped. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).DHL,TNT, UPS, Fedex etc. Dressself is fully PCI compliant and certified to process payments. We are legit and safe to use.ĭefinitely yes! We use the highest industry standards to secure our website and the payment process. You can pay via PayPal for your order and your payment will be safeguarded. Dressself has been verified by Norton Secured Seal and using HTTPS security protocol. Please, rest assured that our company is both legal and formal. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. For more details, please visit Customs & Tax in full. However, you may need to pay the customs duties by yourself. You will not be charged any consumption tax. Will I have to pay customs duties, taxes or other fees? If you are not completely satisfied with your purchase, Please contact us to initiate the returning process. ![]() We have great wholesale rates.Ĭurrently we offer an easy 7 days return policy. For wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We offer standard and expedited shipping worldwide. Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Can I change the delivery address after the order was placed? If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.ĭuring checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart. Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.Ĭheck your bank account to make sure that there is a transaction from Dressself. If you signed in through Facebook or Gmail, check the email linked with that. Our email confirmations can sometimes end up in there. If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.Ĭheck your spam folder. I placed my order but did not get a confirmation. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics. You may either keep it or return it for refund. Therefore, please wait for your package to arrive. Please note that we CANNOT cancel orders which have been shipped out. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.Ģ. There are two types of order cancellation:ġ. ![]() Since all the items are prepared after the orders are placed, please place a new order and pay for it on our website first, and then do remember to click chat now button in our main page or you can click contact us to submit a ticket to us, we will help to combine your orders. We are glad that you would like to purchase more from us. All additional costs incurred need to be borne by the customer. We can not accept orders which buy multiple pieces to choose one,this is not part of our return policy. We can not accept orders which buy multiple pieces to choose one. If you don't receive the confirmation email till the estimated shipping date, please contact us. Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. You can also see the specific tailoring time and shipping time on the product page. Your understanding will be highly appreciated. Since our products are made to order, we need some days to prepare it and another 5-8 days to ship it.
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